Board Thread:Help and Questions/@comment-2601:1C2:4101:2DB1:C2B:3A42:A480:AE33-20181206211248/@comment-104.220.163.102-20191115065649

I finally figured out a FIX for this stupid issue!!! I will be posting a youtube soon (because I screen recorded the steps on my iPhone XS Max and it worked!) but heres what to do. I'm using an iPhone / iPad w/ the most current iOS.

IMPORTANT NOTE: You need to know your LINE log info so if you do not remember it (because it's auto-saved or whatnot, then make sure you can connect to your account 1st)

1. Go to -> Settings -> General -> iPhone/iPad Storage

2. Select Line -> Delete App, then Delete App again

3. Select Tsum Tsum -> Delete App, then Delete App again

4. Restart your device... not always needed but a good thing to do in case you haven't lately - sorry... I work in IT so it's what I always suggest after changes :)

5. Go to the App Store and re-download both "LINE" & "TSUM TSUM" apps

6. Launch Tsum Tums app 1st... It will ask you to confirm your info like you are a new player (i.e region, date of birth), enter in the info as normal and then then next screen is the Line login

7. The Line login automatically comes up (if you followed the above steps). Enter your email and password for your account and accept the permissions

8. Next is the normal Facebook login (if you sync that account)

9. At this time there will be an 'Extra Download" prompt aprox (for me it was about 304mb). Hit OK

10. I am upgrading to gig internet but at my current 250mb speed it took 7 min for the download to finish.

11. Once it was done, my account was back to normal with all stats as they should be!

If you would like to follow me on youtube, my link is: https://www.youtube.com/channel/UC-YBFnINsH7BbXdbgZETCag - InkedMommy MC